A member asked me for help and I wanted to share this with everyone. "Right now we have a Huge number of patients that are non responsive to calls/texts I know in some of my forums other office managers are pulling their hair out too but if the pt isn't calling or...
Ditch the Dental Phone Scripts and Teach The Front Desk To Have H.E.A.R.T
The phone is definitely not the most high-tech device in your office, but it’s the most important and it can make or break a dental office. Without it, we wouldn’t have the opportunity to use all those other pieces of equipment. The phone is the technology that keeps...
10 Things You Should Never Say To Dental Patients
A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.
We are Here for the Patients and They Come First
We are always looking for ways to increase efficiency but sometimes efficiency gets in the way of truly taking care of our patients and putting them first.
Winning in Dentistry
You’ve overcome a lot of hurdles to get where you are today. First, you made the decision to apply to dental school and had to wait to hear whether you were accepted.
Cancellations and No-Shows: A Fee Will Not Fix the Problem
Without a doubt, cancellations and no-shows are an epidemic in our industry—probably the biggest issue that most dental offices face on a regular basis. Over the years as I’ve spoken with dental office owners and managers…
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