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The Best Way to Handle Office Manager Drama

I have said many times that the most important member of the dental office team isn’t the dentist or any staff member—it’s the patient. I still stand by that statement, because the patient always comes first. Without patients, there can be no dentistry. But, the...

Before You Offer a Bonus, Consider Your Plan

At the beginning of each year, bonuses are a popular topic in the dental industry. This makes sense, as dentists are trying to figure out how to make the new year better than the last. Many clinicians look for ways to motivate their team to hit new goals for the year,...

Teaching Dental Office Staff How to Prioritize

At a recent speaking event, a new dental office staff member asked me something I’d never been asked before. The question threw me off because it wasn’t easy to answer, and there was no obvious answer. When I went back to my office on Monday, and since I have new...

What Happens When Your Practice Runs on Autopilot?

When your front office suffers, your whole office suffers. Find out what you need to keep your practice healthy. Recently, we had an upset in our practice, and I thought sharing our experience might help others. I have been the office manager of my husband’s practice...

6 Tips for Increasing Staff Performance

How to make sure your team is doing their very best. Improving employee performance is an ongoing process. In a previous article, we talked about the reasons why continual training is essential—Staff Efficiency and Productivity, Staff Motivation and Ownership, and...

3 Ways to Handle an Unmotivated Employee

Unmotivated employees can bring down a whole team, so addressing the problem quickly is important. Motivated employees are ones who love taking on a new idea and running with it. They are ones who are always looking for ways that they can contribute and help the...